Refund policy

We want you to feel completely confident in your purchase. If for any reason you are not satisfied with your order, we’re here to help.

Returns & Exchanges
You may return or exchange any unworn, unwashed items in their original condition within 14 days of delivery. All original tags must be attached, and items must be returned in their original packaging.

How to Initiate a Return
To begin a return or exchange, please contact us at:
📧 brandon@brandonjames-loungewear.com

Please include your order number, item(s) you wish to return, and reason for the return.

Return Shipping
Customers are responsible for return shipping costs unless the item was faulty or incorrect. We recommend using a trackable service, as we cannot guarantee receipt of returned items.

Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Non-Returnable Items
Please note, we cannot accept returns on final sale items or gift cards.

If you have any questions about your order or our return process, don’t hesitate to reach out. We're here to make sure you love your Brandon-James experience.